Shipping policy

We ship worldwide, and here's the best bit... it's 100% free no matter where you live! As part of our
ongoing sustainability efforts, we ship all of our orders from the manufacturing hub where our products are made.

Eliminating extra fulfillment centers might mean your order will take a little longer to arrive, but every air mile we avoid saves about 24kg of CO2 from entering the atmosphere.

All orders placed on the lace laboratory are subject to a 5-10 business day processing window prior to shipment. Once shipped here are the approximate delivery times based on your location:
● Domestic 3-5 Business Days
● International 5-7 Business Days
When your order is shipped out you will receive a shipping confirmation email containing your tracking information.

 

Returns policy

Due to the nature of the customised wigs we do not  offer returns.Exchange only.

Shipping and Returns Disclaimers

Shipping:

1. Changes to your order: Once your order is shipped we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.
2. Verify your shipping address: Please verify your shipping address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.
3. Lost, stolen or missing packages: Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing we recommend opening a claim with the shipping courier.
4. Refunds: We do not issue refunds to orders that are scanned "Delivered". If your tracking is showing your package was delivered but you have not received it, we suggest contacting your local post office and opening a claim.
5. Tracking numbers: Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.
6. Return shipping cost: In the event you need to make a return, we do not cover return shipping costs. We will however issue a return label that will be deducted from your refund.
7. Our fulfillment centers: Orders may ship from our domestic fulfillment center or from our international shipping facility depending on current stock availability.
8. Shipping fees: We do not up-charge on shipping costs therefore shipping fees are non-refundable.

Returns & Exchanges:

We only except returns if the wig is damaged 

1. Return shipping costs: Customers are responsible for return postage costs. We will issue a return label via email & the cost will be deducted from your refund.
2. Tracking numbers: If an order is being returned to us, you must provide us with a tracking number to ensure proof of delivery. Refunds will not be issued until we've received the returned order.
3. Refunds: Refunds will be issued within 5-7 business days after receiving the returned order. Please note: Refunds may take up to 10 business days to process depending on your bank